“Feedback is the breakfast of champions.”

-Ken Blanchard
• Do you receive personal and informal feedback like a pro?
• How does a professional receive feedback that shaped their skills into expertise?
Almost no one has been trained in taking feedback effectively. So most of us do not know how. What about you? What do you need to know and understand about it and what do you need to be able to do in order to receive feedback effectively? Are you ready to step up to a new level of development and receive feedback like a professional coach? Is your “receiving feedback” well formed and ready to go? What state or states do you need to be in to most effectively receive feedback?
Receiving feedback effectively is a great leadership skill to help you transform your thinking and behaving into more productive ways of being in the world.
Among the key skills required to effectively receive feedback are the following:
• listening in an open way to receive the feedback.
• exploring in a curious and non-defensive way to the feedback.
• distinguishing language that is evaluative and that which is sensory based.
• asking for examples.
• asking about positive intention.
• except words as the other person’s perception.
• patiently persisting to translate the feedback so that it fits the criteria of well formed high-quality feedback.

The Design In Receiving Feedback More Effectively

To be completely open to another person in receiving from him or her explicit and implicit message so that you feel safe to be open, honourable, to disagree, to correct the person and to fully express him or herself.

Operational Definition In Receiving Feedback Effectively

hear’s the words, sees the actions and gestures, and calibrates to the other persons state, notices and tracks the details of how the other person is coming across in presenting him or herself, considers or reflects on those responses when presented with verbal feedback, questions about it, and users what you find useful in order to improve your communication, facilitating skills and presentation. Leadership!
Benchmarks for Receiving Feedback
1. Calibrates to the presence of a response in another
2. Silently reflects on the information presented
3. Breathes deeply in listening and acknowledging (stays clam)
4. Acknowledges the information given
5. Enquires about experience of an event or a statement
6. Asks about sensory evidence regarding information response offered
7. Explores what the words means to be the person
8. Expresses appreciation of information given
9. Uses and implements to make a change in your talk, tones, gestures, behaviours, and actions
3.5 implements, uses
3.0 appreciation, means to you?, Sensory evidence, enquires about
2.5 acknowledged, calm, silent reflection
2.0 explains, disagree
1.0 discount, like you, talks over
0 walks away, disengaged
If you would like to learn and implement receiving feedback in your life, Professional Communication Essentials is the program where you not only gain the knowledge but you are also guided through experiential practice for your personal and professional growth. Professional Communication Essentials is being delivered in Orange, Dubbo and Bathurst in 2016 through The Coaching Centre – Australia, where you learn highly effective communication skills. Please refer to our website for more detailed program information.
With gratitude
Shawn Dwyer
The Coaching Centre – Australia