Description

Benchmarking Intangibles

The Art of Measuring Quality

Do you ever wonder if you’re making progress in your personal and professional growth? How do you measure the intangible qualities of leadership, listening, supporting, and coaching? How do you know if you’re taking your skills to the next level? These benchmarking questions are about measuring the unmeasurable and scaling the immeasurable.

Benchmarking Intangibles is the first book to address the challenge of measuring intangible experiences. It introduces you to the processes of benchmarking intangible qualities, and teaches you how to measure the things that truly count – the things that are the most difficult to measure.

In this book, you’ll learn how to use the process of benchmarking to strive for excellence in all aspects of your life, from personal growth to leading large organizations. Dr. Michael Hall has produced a detailed operational manual that offers practical guidance on measuring those oh-so-important distinctions that seem oh-so-hard to measure.

As NLP Trainer, developer, and author of Clean Language James Lawley notes, “Learn ‘how to use the process of benchmarking to stalk excellence.” And Dr. Angus McLeod, Visiting Professor of Coaching and Supervisor of Applied Research at Birmingham City Business School, praises Dr. Hall’s “elegant” approach, which “reads like a journey from darkness into light.”

If you’re ready to take your personal and professional growth to the next level, Benchmarking Intangibles is the book you need to read.